Grievance content

All the Acas Code says about the content of the written grievance document is that it should “set out the nature of the grievance”. In practice, it is important to focus on key points, and to avoid getting bogged down in irrelevant issues. Antagonistic language and personal attacks should also be avoided.

Where the grievance concerns verbal remarks, for example, use of abusive or racist language, the words used should be set out as accurately as possible, so that there is a clear and consistent record of what took place. It is also a good idea to explain briefly and concisely how the language made the worker feel and what outcome they would like to see.

In all cases, it is sensible to keep a diary of relevant incidents, to create an accurate source of who said what to whom and when. Any evidence, such as copies of texts or screen prints of offensive online posts, should be kept. A copy can be sent with the grievance if appropriate.