3. Guidance on tackling violence at work

The HSE publication, Violence at work: a guide for employers sets out a four-stage management process for tackling the issue:

• Stage 1: Find out if you have a problem

• Stage 2: Decide what action to take

• Stage 3: Take action

• Stage 4: Check what you have done

The HSE makes clear that these four stages are not a one-off set of actions and that if problems persist, the process should be repeated again. Stages 1 and 2 are completed by carrying out a risk assessment.