What reps can do

If approached by a worker who complains of bullying or harassment, reps can take the following steps:

DO’S:

• Take the claims seriously and be supportive. The situation will often be one of one person’s word against another’s, one of whom will often be the more senior and influential. Listen carefully, do not trivialise the complaint and make it clear that the union is prepared to help.

• Encourage the member to keep a careful note of each incident, including date and time, what they felt, what they did, and what the outcome was.

• Encourage the member to keep copies or screen-prints of any on line or digital bullying, for example, emails, texts or social media.

• Consider using the law. For example, if the bullying is because the member has asked for flexible working, remember the right not to suffer a detriment for asserting a statutory right and discuss whether to write to the employer, drawing attention to the statutory right.

• Encourage the member to keep copies of evidence of ability to do the job, such as positive feedback from managers and past performance appraisals. However, members should be reminded to take care not to create additional problems for themselves by accidentally breaching the employer’s IT, internet, email or confidentiality policies.

• Encourage the member to get witnesses to bullying and harassment incidents.

• Advise the member to avoid situations where he or she is alone with the bully.

• Find out whether the member is the only person being bullied, or whether there might be a basis for a collective complaint but only ever approach others with the member’s consent.

• talk to colleagues and see if they are prepared to support him or her.

• Make sure the member knows exactly what his or her job description is, so that they can check whether the responsibilities they are given match it. Make sure instructions are clear, and encourage the member to follow up, for example by email, if there is any ambiguity or confusion.

• Find out if there is a policy on harassment or unacceptable behaviour.

• Stress the importance of the member keeping you informed of all developments.

• Keep up their resolve and encourage them to take things one step at a time, and to stand firm and not let themselves be a victim.

• Ask open-ended questions to get the facts of what happened — who, why, where, when — any witnesses? Take good notes.

• Find out how they want the case pursued. Explain what is likely to happen.

• Advise them to report the incident to management. Help them do this if they wish. Take all the written information with you when you discuss it with management. If the incident involves the member’s line manager, take the case to another manager, preferably senior, or to HR if appropriate.

• If the member is an agency worker, consider approaching the hirer — at a senior management level if necessary — as well as the agency.

• Offer to represent and/or support the person during the inquiry into the allegations.

• Find out what support is offered, for example counselling and occupational health support, and make sure the worker understands how to access it if needed. Sometimes, the stress of bullying and harassment makes members ill. Where they need to, they should visit their GP and take a period of sickness absence to recover. It can be helpful if the GP identifies on the Fit Note that the cause of the absence is work-related stress or bullying, as this will make it much harder for managers to avoid dealing with the problem.

• Workers off sick through bullying and harassment should ensure they meet all the requirements of the sickness absence procedure, to avoid any loss of sick pay or threat of disciplinary sanction.

• Make sure the case is dealt with as quickly as possible by management. Ensure each step is followed through promptly and press for a deadline to complete the enquiry.

• Make sure any agreement reached is effective.

• Follow up, over the following weeks and months to make sure any agreement is working and that the issue is resolved with no after effects for the member.